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Why Tunisia?

Author: Bettina Kleinsteuber – Maketing Manager at ServiceFactum

10 reasons why IT services from the North African offshore region Tunisia are worth a look.

Djerba, Tunisia
Djerba, Tunisia

Software developers from Tunisia are very talented specialists. This makes the North African country an increasingly attractive region for offshore services. But why should a company choose IT services from Tunisia?

With more than 60.000 specialists in the offshore services area Tunisia is a very competitive offshore destination. The Tunisian IT industry also offers high growing ecosystem, tech profiles that are attracted by cutting edge frameworks and technology as well as strong technical expertise. About 400 companies offer IT services, for example the Tunisian IT company Wevioo with over 300 employees – which is also one of the ServiceFactum partners.

Furthermore, the wages and salaries of IT developers are favourable in relation to Germany. Proficiency both in English and French are supporting the strength of Tunisia. France has already recognized this: For France, the North African country has been one of the most important locations for IT services for many years.

Tunisia is a strategic location between Europe and Africa with high quality, an available infrastructure as well as very talented and well-educated human resources. Therefore, it is a very good location for German companies to invest in an offshore engagement.

10 reasons for outsourcing to Tunisia

1. Big talent pool

A quality of higher education that is comparable to the Western European countries. This includes 240.000 graduates per year, 20.000 Engineers and Scientists graduates per year and 9.000 ICT graduates per year. In Tunisia are more than 50 engineering schools located that teach computer science.

2. Communication skills

28 % of the population speaks fluent French, English is taught in the school starting with class 8 and there are certified and professional language institutions for Germany. Several businesspersons in Tunisia also speak German and Italian. Around 40.000 pupils are learning German as a foreign language.

3. Problem-solving thinking

Tunisian business culture has been shaped by various regional, cultural and religious influences and bears the characteristics of Arab/Muslim, Mediterranean and French culture at varying degrees. Personal relationships, trust and hierarchy are some of the outstanding values that define the local business culture. The work culture can also come across as more formal and courteous than North American and Nordic countries. Indirect and non-confrontational communication define the way Tunisians prefer to negotiate with foreigners.

The working culture of software developers in Tunisia is like that of the west. They are interested in the success of the project and they treat it as their own. Developers have “get the job done” mentality and will always thrive to find a solution to the problem you are facing in a short time.

4. Financial Attractiveness

Rates for a Tunisian software developer are very attractive and competitive, in fact working with Tunisian developers may save you a lot of money compared to other nearshore countries.

5. Internet connection

Tunisia is ranked 2nd in the southern Mediterranean region and Africa, 81st among 143 countries in the “Networked Business Index” published by the “Global information Technology Report 2015” in Davos. It is the leading country in the Southern Mediterranean region in term of telecom infrastructure. Tunisia has high internet penetration and usage. The internet bandwidth capacity is 200 GB/s since 2017.

6. Accessibility from Germany

Daily flight connections from Frankfurt am Main with a flight time of 2 hours and 25 minutes. No visa is required for up to 4 months travel.

7. German time zone

Although Tunisia couldn’t be recognized as a nearshore region since it is not within the same continent the time zone is as Berlin (Central Europe time). Tunisia does not utilize daylight saving time.

8. Similar working hours

Working times are from Monday to Friday. There are 11 public holidays in Tunisia. During Ramada the offices closes in the afternoon normally.

9. Good political conditions

Tunisia is growing to be among the premier investment locations in North Africa. More than 3.500 companies worldwide and more than 2000 companies from Europe settled in Tunisia.

Germany and Tunisia have had diplomatic relations since the latter gained independence in 1956. The German Government has been supporting Tunisia’s political and economic transformation through intensive cooperation since the democratization process began in 2011. The reform partnership concluded with Tunisia in 2017, Germany’s bilateral contribution to the G20 Compact with Africa initiative, is aimed at improving the environment for private-sector investment and creating employment. Tunisia has joined the European Agreement of Data Protection in November 2017.

10. Economic Facts

The Tech GDP rate is 7.5 % (2019) NIS Tunisia, population was 11.8 mio. In 2019. The local economy is largely orientated towards services, which accounts for 63.6 % of the GDP, including the booming sectors of ICT (Information and communication technologies) and tourism. The service sector employs 52.2 % of the country’s workforce. Population of the main cities: Tunis (638.845), Sfax (272.801) and Sousse (221.530).

Maybe also interesting

The BestShore Strategy from ServiceFactum


Outsourcing software development tasks to other (usually far-off) countries and regions offers clear benefits: Availability and scalability of highly qualified developers, experience in new technologies and also significant cost advantages at comparable qualifications level. If the decision is based on costs alone without consideration of quality, productivity and operational risks, the implementation is usually more expensive than planned and collaboration proves difficult. The BestShoring approach employed by ServiceFactum promises a solution for the process of selecting a suitable development location for a specific task and finding the right developer.



According to A.T. Kearney1 (The purchasing check board, see http://www.einkaufsschachbrett.de ), the “BestShoring” approach as part of a professional purchasing strategy involves the comprehensive assessment of the question in which region or country a particular product should be produced or a particular service should be provided. Basically, there are three different types of BestShoring:


Onshore” means the provision or production of a service (or parts of a service) in the same region with a similar cost structure. From a European perspective, that would mean the Western European countries.


  • The second option is “Nearshore“. This involves the production of a product in a region that is close in terms of both geography and culture, but offers major cost advantages. From a Western European perspective, that would mean primarily the Eastern European countries.
  • Finally, there is “Offshore“, which involves transferring the production of products or services to a geographically distant region. Traditional off-shoring countries include India, China, Malaysia and the Philippines.

Based on a task specified by the client, ServiceFactum performs a two-step BestShoring evaluation of the most suitable location and most suitable developers.


In the first step, ServiceFactum has already selected and qualified suitable development locations for specific tasks from the multitude of global providers using a “Request for Information” (RfI). In doing so, ServiceFactum focuses on the following topics: software products, cloud software, desktop software, mobile software, embedded software and web applications.


Based on many years of outsourcing and off-shoring experience, ServiceFactum already applies comprehensive criteria at this stage. In addition to cost effectiveness, they also include the assessment of service and quality levels:


  • The cost effectiveness analysis should include a detailed consideration of all relevant personnel costs, taking into account not only actual salaries/wages and payroll deductions, but also the availability of qualified personnel, productivity and the simulation of possible wage cost increases. Experience shows that above all, the effort to manage the resources in the new region and the transfer of expertise are underestimated in the cost effectiveness
    analysis.
  • For ServiceFactum, service and quality are of paramount importance. The difficulties involved in managing service and quality over great distances and across cultural divides must be considered, as they require special effort in implementation. Among others, tasks that require a high degree of coordination are usually provided by onshore resources, while more self-contained tasks are executed in nearshore or offshore regions.
  • When it comes to evaluating a location, potential warranty claims are of special significance
    for start-ups or product manufacturers. This is where huge differences in the international legal framework exist. If damage claims can jeopardize the existence of a business, this issue is crucial.

Ultimately, the BestShoring strategy also includes the analysis of potential risks, which should be taken into account and must be evaluated. These include difficult and emotionally charged transfer of expertise, high staff turnover, political instability and the danger of bundling risk at one location.


In the second and final step, ServiceFactum evaluates very distinct customer-specific criteria for the final selection of a suitable development location. These aspects are individually agreed upon with the customer and include, among others:


  • Based on the specific requirements of software companies, start-ups, agencies and IT service
    providers, development locations and business cultures suitable for globally distributed
    software development are defined and compared accordingly.
  • Previous experience in the specific technology fields required is compared to the profiles of
    specific developers that are available. This also leads to individual interviews and the selection of suitable developers that have the appropriate communication skills needed for interacting with clients.
  • At the same time, the availability of the developer is assured so that the project can be
    implemented within the time frame desired by the client. The client’s time-to-market requirements are already factored into the selection process at an early stage.
  • Finally, scalability to accommodate special situations or extensions represents another
    criteria.

ServiceFactum then compiles the most suitable team of developers from 12 selected Best-in-Class development locations or implements turnkey projects including design (UX/UI), development and testing with the help of individually selected and available developers. This results in increased customer satisfaction and provides relief for customer management, while increasing performance and the ability to compete in terms of quality, time to market and cost effectiveness.

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